skip to Main Content
0191 2090560 help@theleathermob.com

UK Mainland

All standard domestic orders are dispatched using Fedex or Royal Mail as default and may require a signature upon receipt of the goods. See below for the full range of services we offer:

United Kingdom & Guernsey – 3-7 days £5.99 Flat Rate; Free of charge for orders over £250.

Europe*- 5-7 days £9.99 Flat Rate; Free of charge for orders over £300.

Japan, China, Honk Kong, – 7-10 days £11.99 Flat Rate; Free of charge for orders over £350.

Russia 7-10 days £10.99 Flat Rate; Free of charge for orders over £325.

Saudi Arabia & United Arab Emirates 7-10 days £13.99 Flat Rate; Free of charge for orders over £400

United States of America & Canada- 7-10 days £11.99 Flat Rate; Free of charge for orders over £350.

*We currently only ship to Austria, Belgium, Croatia, Cyprus, Denmark, Finland, France, Germany, Greece, Hungary, Italy, Lienchestein, Monaco, Netherlands, Norway, Portugal, San Marino, Serbia, Spain, Sweden, Switzerland & Ukraine.

We aim for all orders to be dispatched from our UK base the same working day if you order before 1:00pm Monday to Friday.

During seasonal peaks please allow up to 2 working days for your order to be dispatched on your designated service. Should an item not be available for dispatch from our UK base, we will inform you straight away with an update on delivery timescale. Should the alternative delivery date not be suitable, we will suggest some pertinent alternatives or refund your purchase.

If you require any further information on this please contact our Customer Care team on 0044 (0)191  209 0560 between 9am-5.30pm (UK time). An answering machine service is available outside office hours. Alternatively you can email help@theleathermob.com – someone will get back to you within 12 hours max.

* The Leather Mob are unable to redirect orders once items have been dispatched and we do not ship to hotels, PO Box, mail forwarding and BFPO addresses.

Royal Mail | The Process

All domestic orders that are dispatched using Royal Mail are sent using a tracked service – Tracked 48 Hour | £3.50.

Once your order has been successfully completed and is ready to be sent, you will receive an email from us confirming the successful dispatch of your parcel(s) including all tracking information.

You will be sent an email confirmation once your order has been dispatched including tracking information.

Royal Mail may then contact you via email and to confirm your delivery date. Please note that this service is only available to UK mainland customers.

If the delivery date/time is not convenient or unable to be delivered, Royal Mail may hold your parcel at your local post office for collection at a more convenient time.

Security and Liability

Our courier services ensure that your goods are correctly signed for thus ensuring that your parcel is in safe hands. The Leather Mob does not accept liability for any delivery instructions issued to the delivery company by the customer. If you leave instructions requesting a parcel to be left in a different location (eg shed, garage, neighbour etc) we cannot accept responsibility if you fail to receive your parcel.

Your purchase is insured if your parcel is lost/damaged/stolen whilst in transit and under the care of the couriers. Once the parcel is signed for then it is no longer covered under this agreement and the responsibility of the parcel and its contents falls to the recipient that signed.

To avoid delays to your order, please ensure that your billing address matches the address on your card statement and that the card holder’s name is written as it appears on the card. Please ensure that your contact details are filled in accurately so that we can contact you if necessary.

For security reason’s customers may also be subjected to standard fraud prevention checks.

If you have any additional questions surrounding delivery please contact us on 0044 (0)191 209 0560.

INTERNATIONAL

CountryDelivery CostEstimated Delivery Time
Europe£9.99-£12.99up to 10 days
Rest of the world£11.99-£15.99Up to 10 days

For international orders we use a combination of couriers including DPD, Royal Mail or FedEx.

Our couriers ensure that your goods are correctly signed for thus ensuring that your parcel is in safe hands. The Leather Mob does not accept liability for any delivery instructions issued to the delivery company by the customer. If you leave instructions requesting a parcel to be left in a location (eg shed, garage, neighbour etc) we cannot accept responsibility if you fail to receive your parcel.

If your order is returned to sender due to multiple unsuccessful delivery attempts, you will be liable to pay the return delivery charges.

Your purchase is insured if your parcel is lost/damaged/stolen whilst in transit and under the care of the couriers. Once the parcel is signed for then it is no longer covered under this agreement and the responsibility of the parcel and its contents falls to the recipient that signed.

To avoid delays to your order, please ensure that your billing address matches the address on your card statement and that the card holder’s name is written as it appears on the card. Please ensure that your contact details are filled in accurately so that we can contact you if necessary.

For security reasons, customers may also be subjected to standard fraud prevention checks which could delay your order.

If you have any additional questions surrounding delivery please contact us on +44 (0)191 2090560 (Monday-Saturday 9am-5pm – answering machine service available outside office hours).

RESTRICTIONS & TAXES

All products are shipped from the United Kingdom and it is important to note that you may have to pay customs duties and taxes on the items you purchase outside of the EU and that these local fees are not included in your The Leather Mob invoice.

The Leather Mob is unable to predict these charges and we recommend contacting your local importing office.

If your order is returned to sender due to multiple unsuccessful delivery attempts, you will be liable to pay the return shipping charges.

• Some products getting imported into the USA and Canada may always be charged. I.E eyewear

• We do not deliver to PO Box and MPS addresses.

• Please note that in some cases to clear parcels through customs we may require an EIN number.

• No orders can be marked as gift

Please contact us at help@theleathermob.com if you have any worries regarding duties, taxes and fees after speaking to your local tax office.

Back To Top